The Company is Sometimes Wrong

16 Feb 2022

The bane of every retail worker’s existence is the old saying, “the customer is always right.” That is, the idea that the customer is to be catered to and not to be made a fool of. Interacting with basic courtesy and honesty is a must but for many who directly interact with customers, whether they work in retail or are small business owners themselves, the expectation goes beyond that. The phrase is often taken literally to mean that if the...